1. FREE set up on a 12 month contract when you switch your broadband using a valid Migration Authority Code (MAC). If you are signing up to a new broadband connection a set up fee of £29.36 applies.
2. FREE set up and hardware on a 12 month contract. £4.88 postage & packing charge applies.
3. The actual speed you receive is subject to being on the Eclipse network and your line quality and distance from the exchange. If your line won't support 24Mbps or you live outside our network area, you'll receive the best speed available which offers a stable service.
All our prices include VAT. If you're having a new connection on a one-month contract basis, there is a set-up fee of £46. You don't pay a set-up fee if you choose a 12-month contract option. There is a cancellation fee if you terminate the service within the contract period (see terms and conditions for further information). You can pay for services by direct debit, Visa or Mastercard.
Set up is FREE for Home Select and Home Pro when you sign up to a 12 month contract. A set up fee of £29.36 applies when you sign up to Home Lite. It is completely FREE of charge if you are switching from another ISP using a valid MAC.
Switching to Eclipse is completely FREE of charge and totally hassle-free. All you need to do is provide a valid MAC from your existing ISP and we’ll take care of the rest.
Home Select customers can get a FREE 1-port router or upgrade to a discounted wireless router for only £14.68. Home 50 customers can get a FREE wireless router when they sign up to a 12 month contract.
Home Select and Home Pro customers can choose between a 1 and 12 month contract. Customer choosing 12 month contracts will benefit from FREE set up and hardware.
Our Home broadband services include monthly usage allowances. This figure is the amount of information, for instance, email attachments and general internet browsing that you can download in one month. It is possible to set a budget on your usage and therefore prevent large and unexpected bills. We will notify you when you are approaching your budget. If you exceed your monthly budget you can temporarily increase your budget, regrade to a different service free of charge, or experience restricted speed until the following month.
Our Home broadband services are designed to give you the best possible download speed – up to 8Mbps – that you can receive. However, your speed may vary as it is dependent on a number of factors, including how close your home is to your exchange.
Your upload speed is the speed it takes to transfer data from your PC or laptop to the internet. Our Home Broadband services are designed to give you the best possible upload speed – up to 1Mbps – that you can receive. However, your speed may vary as it is dependent on a number of factors, including how close your home is to your exchange.
Get unparalleled control of your broadband connection and improve your broadband performance. Using a simple, easy to use online control panel you can prioritise your email, web browsing or Peer2Peer and easily balance the demands of your household and get the most out of your broadband.
Our packages include up to 100MB of web space to get you up and running. For less than £1 extra per week you can upgrade and get your own company web address and professional email addressing.
Similar to Gmail and Hotmail, Eclipse webmail allows you to view and send emails online wherever and whenever you are via a PC or laptop with internet access.
Eclipse Internet offers you to access to thousands of online newsgroups, allowing you to keep up to date with latest news from subjects you’re interested in.
Get first class UK-based customer support on a local number. Our support teams are trained to help provide a response tailored to your needs. Whether you are technophobic or IT savvy we’ll try to resolve all queries first time to keep your broadband running.
Get comprehensive online administration of your Eclipse services 24/7, giving you total control and flexibility to change, adjust and amend every aspect of your Eclipse service, whenever you want to.
Many of our customers find the Eclipse Knowledge Base a useful source of reference for technical advice relating to connectivity and supporting their business online. The Knowledgebase is a library of information that is available to all customers via website or MyEclipse.
Our advanced AntiVirus filter prevents you receiving harmful viruses via email. Many standard virus filters block files that are not actually a virus. Where we can, our service will repair a file and make it safe before we deliver it to your inbox; protecting your computer and putting you in charge of your inbox.
Eclipse has adopted a new advanced approach to Spam filtering, protecting your computer from viruses and making sure you're not flooded with unwanted emails Our spam protection is a FREE always-on-service powered by industry leading CISCO IronPort software. Easy to install with no software download and easy to use controls our spam protection will significantly reduce your spam or ‘junk’ email.
Our broadband network is available in metropolitan areas and covers 55% of the UK's population. If you don't currently live in an area with our network you will be charged an additional £3 per month. We are continously expanding our network and will keep all customers updated with developments in their area. Click on the 'Order Now' button to find out if you are on our network.
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Got a question? Call us on 0800 9155 232 
